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Our Privacy Commitment to You
AGNEW AUCTION SERVICE places a high priority on the loyalty of our Users.
Respecting your right to privacy is an important part of our excellence
commitment. It is our goal is to treat your personal information with the utmost
respect. To us, this includes keeping you up-to-date on your rights as our
customers and providing you with information on how we use your personal
information. Our Privacy Statement outlines our commitment to protect the
privacy and confidentiality of your personal information. AGNEW AUCTION SERVICE
may update this statement from time to time, so please review it periodically.
Why We Collect Personal
Information
Personal information is defined as information about an identifiable individual.
Publicly available information, such as a public telephone book listing of your
name, address and telephone number, is not considered personal information. As
an AGNEW AUCTION SERVICE customer, we have some basic information about you in
order to provide you with products and services. We understand that some of this
information is private, which is why we collect personal information only for
the following purposes:
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To establish and maintain a responsible commercial
relationship with you and to provide you with ongoing service.
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To understand your needs and develop and recommend
suitable products and services.
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To manage and develop our business and operations,
including personnel and employment matters.
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To meet legal and regulatory requirements.
Sharing Your Personal Information
Personal information that is not publicly available is not sold or rented to any
parties outside of AGNEW AUCTION SERVICE without your consent. We do share this
information with the companies we select as our business partners, and who
supply services to us. However, we require them by contract to honor our privacy
principles in the handling of personal information they obtain from us in the
course of providing services to us. The information provided to our business
partners is used only for that purpose. In certain circumstances in which it is
necessary to do so, or where permitted by law, we may disclose your personal
information without your consent to the following parties:
the customer or an agent acting on the customer's
behalf, such as Power of Attorney;
a collection agency or party used to determine
creditworthiness;
courts, law enforcement agencies or otherwise
legally empowered entities;
ombudsman.
AGNEW AUCTION SERVICE Personal Information Handling
Principles
AGNEW AUCTION SERVICE has always been, and will
continue to be, committed to the privacy of your personal information. In
addition to our existing procedures and our adherence to The Freedom of
Information and Protection of Privacy Act (FOIP) which governs our approach to
handling personal information, we have adopted the following privacy principles
from the Canadian Standards Association's Model Code for the Protection of
Personal Information:
Principle 1 - Accountability
AGNEW AUCTION SERVICE is responsible for the personal information under our
control and has designated a Chief Privacy Officer (CPO) as being accountable
for AGNEW AUCTION SERVICES compliance with the privacy principles.
Principle 2 Identifying Purposes for the collection
of personal information
AGNEW AUCTION SERVICE will identify the purpose for collecting personal
information at or before the time the information is collected.
Principle 3 - Obtaining Consent for the Collection,
Use and Disclosure of Personal Information
AGNEW AUCTION SERVICE requires the knowledge and consent of the customer for the
collection, use or disclosure of personal information except where it is
impractical or inappropriate to do such as in emergency situations.
Principle 4 - Limiting Collection of Personal
Information
AGNEW AUCTION SERVICE will limit the collection of personal information to that
which is necessary for the purposes identified by the company. AGNEW AUCTION
SERVICE will collect personal information by fair and lawful means.
Principle 5 - Limiting Use, Disclosure and Retention
of Personal Information
AGNEW AUCTION SERVICE will not use or disclose personal information for purposes
other than those for which it was collected, except with the consent of the
individual or as required by law. AGNEW AUCTION SERVICE retains personal
information only as long as necessary for the fulfillment of those purposes.
Principle 6 - Accuracy of Personal Information
Personal information will be as accurate, complete and up-to-date as is
necessary for the purposes for which it is to be used.
Principle 7 - Security Safeguards
AGNEW AUCTION SERVICE will protect personal information by security safeguards
appropriate to the sensitivity of the information.
Principle 8 - Openness
AGNEW AUCTION SERVICE will make readily available to customers and employees,
specific information about its policies and procedures relating to the
management of personal information.
Principle 9 - Customer and Employee Access to
Personal Information
Upon request, customers and employees shall be informed of the existence, use
and disclosure of his or her personal information and shall be given access to
that information. An individual shall be able to challenge the accuracy and
completeness of the information and have it amended as appropriate.
Principle 10 - Challenging Compliance
A customer may address a challenge concerning compliance with the above
principles to the Chief Privacy Officer.
What Are Your Choices?
AGNEW AUCTION SERVICE would like to have your
consent to continue to collect, use and disclose your personal information for
the purposes that we have outlined. However, you do have choices.
You can have your name removed from our telephone,
mail or e-mail marketing lists. By doing so, you may not be made aware of
certain products, services, and promotions offered by AGNEW AUCTION SERVICE.
However, you will continue to be contacted as necessary to service your account,
and you will receive marketing information included with your regular account
mailings. Please allow us 30 days to complete your request. Some of our
promotions may already be in progress when you submit your request, therefore
you may be contacted during this time. If at any time you wish to reverse your
decision, you may contact us at 1-812-579-6769.
You may refuse to provide personal information to
us. You may also withdraw your consent at any time, subject to legal,
contractual or practical restrictions and reasonable notice. Please know that
withdrawing your consent may prevent us from providing you with service and
products in certain circumstances.
Your On-line Privacy on our web site
AGNEW AUCTION SERVICE collects some information
about the ways you use our web site in order to make our site more interesting
and useful to you. You are welcome to browse our web site anonymously at any
time, without revealing any personal information. There are a few activities
where the collection of personally identifiable information may be necessary.
When personally identifiable information is collected, you will know because you
will have chosen to provide your information.
IP Address
When you visit our site, your IP address is
collected so that we know where to send the information you are requesting. This
IP address does not personally identify you.
Anonymous Information
This is information that cannot be associated with a
specific individual. Our web servers collect some anonymous information
automatically when you visit our site. This information may include the pages
you visited, what content you downloaded, the type of web browser you were
using, and the level of encryption your browser supports. This information is
collected on an aggregated basis. No personal information is associated with
these statistics. We use this information to determine what type of information
is most useful to you so that we can improve our web sites to make it easier for
you to access information.
Cookies
Our site collects aggregated site-visitation
statistics using cookies, smallbem text files containing a unique identification
number that identifies your browser to our computers. This small file of
information allows the web site to remember important information that will make
your use of the site more enjoyable. Cookies tell us which pages are visited, by
how many people, the average time spent, and other useful statistics relating to
the use of the site. This helps us to enhance the online experience of visitors
to our site. We use the statistics to understand how customers use our site, to
make it easier for you and other visitors to use, to monitor the site's
performance and to improve our web site. To assist you, cookies help us remember
who you are through your browser settings, while saving your passwords and
preferences so you don't have to enter them each time; essentially, cookies save
you time. We never combine information gathered by a cookie with personally
identifiable information. The use of cookies is an industry standard and you
will find that most major web sites use cookies and most major browsers are set
up to accept them. If you wish, you can configure your browser to accept all
cookies, reject all cookies, or notify you when a cookie is sent. You do not
need to accept cookies to visit our site. However, should you choose not to
accept these cookies, your experience at our site (and other web sites) may be
diminished and some features may not work properly.
How We Safeguard Your Information
The information you provide to us on our web site is
securely maintained and kept confidential. Information is retained in secure
facilities, and protected from unauthorized access. We provide technical,
administrative, and physical security measures to protect your information
against loss, misuse, and unauthorized access or disclosure.
Children
The privacy of children is important to us. We
encourage parents to review our Privacy Statement. We ask that children do not
submit any personal information to us. Our services are intended for individuals
who can form legally binding contracts. AGNEW AUCTION SERVICE does not use our
web site to intentionally collect or use a child's personal data. As an added
protection for children, on any of our commercial web sites or online services
directed to children under 13 years of age, we will obtain the permission of a
parent or legal guardian before collecting, using or disclosing any
personally-identifiable information about a child, e.g., for participation in
contests or promotions.
Links to Other Web Sites
This web site may contain links to other sites that
are not governed by this Privacy Statement. Please be aware that AGNEW AUCTION
SERVICE is not responsible for the privacy practices of other such sites. This
policy applies solely to information collected by this web site. Please note
that when you click on one of these links, you are moving to another web site.
It is important for you to read the Privacy Statement and terms of use for each
site you visit to ensure you are comfortable with how they might use your
personal information. AGNEW AUCTION SERVICE provides links to you only as a
convenience, and the inclusion of any link does not imply endorsement,
investigation, verification or approval of such web sites, products, services,
or publications by AGNEW AUCTION SERVICE.
If this does not resolve your concern to your
satisfaction, contact the Privacy Commission nearest you.
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